Common queries answered
Frequently Asked Questions
If you order from Italy, you should receive your order in 2/3 days.
Although we collaborate with the best suppliers, there are specific situations in which the shipping could take longer due to issues beyond our control.
The return right can be exercised within the term of 14 days from the reception of the product as follows:
- You can fill out the present form by clicking here or send an e-mail to info@trucillo.it with the order number.
- Ship the product to our premises.
- If the product is intact, your money will be immediately refunded.
Take a picture as soon as you receive it and send everything to eshop@trucillo.it.
We will take care of picking up the goods and shipping it again as soon as possible.
If you want to track your pack, you can write at eshop@trucillo.it and we will answer with your tracking number.
You can write us at eshop@trucillo.it or call us at the number +39 089 30 16 96
Send us an e-mail at eshop@trucillo.it specifying the order number and the new address.
We will try to change it, hoping that you inform us before we ship the goods.
Ye we do! We ship worldwide.
Of course delivery times and prices are different, but with DHL we cover even the most recondite areas of the world.